Security

How do I navigate between pages of Access logs to see older records?

Short Answer: Use the pagination controls at the bottom of the Access logs table—page numbers, arrows, or First/Last—and reference the count (e.g., Showing 1–25 of 232) to gauge total records. Prerequisites 1. Open Security > Access logs Steps 1. Open the Access logs table in Security. 2. Check the footer for the record count (e.g., Showing 1–25 of 232). 3. Click a page number or use the Right/Left arrows to move between pages. 4. Click Last to jump to the final page or First to return to the beginning. Troubleshooting 1. Pagination controls don’t respond - LikelyCause: Temporary loading/network issue or insufficient access. - Action: Refresh the page, check your connection, ensure you’re signed in. If it persists, contact your admin. Note: The total record count varies by environment; the example (232) is illustrative.

How do I view Access logs in Security?

Short Answer: Open Settings > Security, then click Access logs to view recent login events (columns: Date, User, Action, IP address, Location). Prerequisites 1. Be signed in to Everdone 2. Have access to Settings in the left sidebar Steps 1. Sign in to Everdone. 2. In the left sidebar, open Settings > Security. 3. Click the Access logs tab. The table appears with Date, User, Action, IP address, Location. 4. Review the rows; use pagination to see older entries if needed. Troubleshooting 1. I don’t see “Security” in the sidebar - LikelyCause: Not signed in or missing permission to access Settings. - Action: Sign in and verify your role; ask a workspace admin for access if required. 2. Access logs show no rows - LikelyCause: No recent events or the page hasn’t fully loaded. - Action: Check your network and refresh. If still empty, confirm recent activity or check again later. Note: Access logs are paginated. Hover tooltips on the Action column (if available) provide brief explanations of each event.

What do Date, User, Action, IP Address, and Location mean in the Access log?

Short Answer: Each row represents a login-related event: Date (timestamp), User (account), Action (event type), IP address (source), and Location (geolocation of the IP). Prerequisites 1. Open Settings > Security > Access logs in Everdone Steps 1. Open Settings > Security and select Access logs. The table headers show Date, User, Action, IP address, Location. 2. Read a row to interpret an event, for example: - Date: Apr 17, 2024 09:24 AM - User: John Doe - Action: New device - IP address: 192.108.1.1 - Location: Bangalore, India 3. Correlate Date, User, IP address, and Location to investigate activity (who, when, from where). 4. If you need more context, hover the Action value to see a tooltip explaining the event. Troubleshooting 1. Location doesn’t match the user’s city - LikelyCause: IP geolocation is approximate; user may be on a VPN, mobile network, or travel Wi-Fi. - Action: Note the IP address and confirm with the user whether a VPN/different network was in use at that time. Note: Location is inferred from the IP address and may not be exact.

What do these Action values indicate?

Short Answer: Action indicates the login result. Hover each value to see a tooltip explanation (e.g., New device = login from a device not seen before). Prerequisites 1. Open Settings > Security > Access logs 2. Use a desktop browser (hover tooltips) Steps 1. Open the Access logs table and locate the Action column. 2. Hover your cursor over an Action value to reveal the tooltip. 3. Read the tooltip for the exact meaning. You may see messages like: - New device: Login attempt from a device not seen before. - Recognized device: Login successful from a previously used device. - Incorrect password: Login attempt failed due to an incorrect password. - MFA failed: Login failed; correct password entered, but MFA verification was unsuccessful. 4. Combine the tooltip with Date, User, and IP address to decide next steps (e.g., verify activity, escalate). Troubleshooting 1. No tooltip appears when hovering - LikelyCause: Not hovering directly over the Action text, or using a touch-only device. - Action: Hover precisely on a desktop browser; try a different browser or enlarge the window if needed. Note: Tooltips provide the authoritative, in-app definitions—check them before taking remediation steps.