Home CodeDoc What should I do when I see the 'Low balance' modal?

What should I do when I see the 'Low balance' modal?

Last updated on Nov 10, 2025

Short Answer: Either click 'Reduce selected files' to lower cost or click 'Add $X credits' to top up; the modal shows 'Estimated cost', 'Current balance', and 'Credit required'.

Prerequisites

  1. You attempted to generate documentation and your account balance is insufficient

Steps

  1. Read the 'Low balance' modal which shows 'Estimated cost', 'Current balance', and 'Credit required'.
    You know how much credit is required to continue.

  2. To lower cost click 'Reduce selected files' to return to file selection and deselect files.
    You can adjust selected files to reduce the estimated cost.

  3. To add credits click the 'Add $X credits' button (label shows required amount).
    The billing form opens.

  4. Complete the billing details form and confirm currency conversion if shown, then click 'Continue' to finalize the top-up.
    Credits are added and you can re-run generation.

Troubleshooting

  1. Modal shows a 'Minimum top-up required' amount.
    LikelyCause: The system enforces a minimum credit top-up for this transaction.
    Action: Add at least the minimum required amount or reduce your selected files until the required credit is within your balance.

  2. I added credits but my balance didn't update immediately.
    LikelyCause: Payment processing or network delay.
    Action: Wait a minute and refresh the page; if it persists check Billing settings or contact support.

Note: Buttons shown exactly as 'Reduce selected files' and 'Add $X credits' (X varies per case).