Short Answer: Complete the 'Billing details' modal: enter Organization, Billing address, Country, State, City, Zip code, Tax ID / VAT (if applicable), Phone number and Billing email, then click 'Continue'.
Prerequisites
- You clicked 'Add $X credits' from the 'Low balance' modal or initiated a top-up from Billing
Steps
-
When the billing modal opens, fill 'Organization'.
Organization field is completed. -
Enter 'Billing address', select 'Country', then fill 'State', 'City', and 'Zip code'.
Address fields are completed. -
Enter 'Tax ID / VAT' if applicable.
Tax ID / VAT is recorded (if provided). -
Enter 'Phone number' and 'Billing email'.
Contact fields are completed. -
Click 'Continue' to proceed to payment confirmation/currency conversion, then confirm the top-up.
Top-up completes and credits are added to your balance.
Troubleshooting
- Form highlights missing fields or validation errors.
LikelyCause: Required fields (marked with ***** ) are empty or invalid.
Action: Fill all required fields and ensure phone/email use valid formats, then click 'Continue'.
Note: Fields marked with '*' are required.