Home Billing How do I add funds to my wallet?

How do I add funds to my wallet?

Last updated on Oct 14, 2025

Short Answer

Go to Settings > Billing, first save your Billing details and add a payment method, then open Wallet & top-up, enter or pick an amount, choose the card, click Add funds, and confirm the Currency conversion modal if it appears.

Prerequisites

  • You are signed in.

  • You have your company billing information handy (organization, address, city, state, zip/postal code, phone, billing email; Tax ID/VAT if applicable).

  • You have a valid payment card (or one already saved).

Steps

  1. Go to Settings > Billing > Billing details.

  2. Fill all required fields: Organization, Billing address, Country, State/Province, City, Zip/Postal Code, Phone number, Billing email (add Tax ID/VAT if applicable).

  3. Click Save changes.

  4. Go to Settings > Billing > Payment methods.

  5. Click Add new card, enter card details (Cardholder name, Card number, Expiry, CVV; billing address if prompted), then Save.

  6. (Optional) Set the card as Default for top-ups/renewals.

  7. Go to Settings > Billing > Wallet & top-up.

  8. Enter an amount in Enter amount or click a preset (+$10, +$20, +$50).

  9. Under Payment method, select your saved card (or choose Pay via another card).

  10. Click Add funds.

  11. If a Currency conversion modal appears, review Added amount, Converted amount, any taxes (e.g., GST), and Total, then click Continue.

Troubleshooting

1) “Add funds” is disabled / nothing happens

  • Cause: No amount entered.

  • Fix: Enter an amount or choose a preset, then try Add funds again.

2) Can’t save Billing details

  • Cause: A required field is missing or formatted incorrectly.

  • Fix: Complete all required (*) fields; check phone/zip formats; click Save changes.

3) Card declined or payment error

  • Cause: Issuer block, insufficient funds, or address mismatch.

  • Fix: Try another card, confirm the billing address matches the bank, or contact your bank.

4) Totals in Currency conversion look unexpected

  • Cause: Exchange rate and applicable taxes are being applied.

  • Fix: Review the breakdown on the modal before confirming.

5) Top-up fails due to network/server issues

  • Cause: Temporary connectivity or backend problem.

  • Fix: Wait a minute, refresh, and retry; if it persists, try another browser/network or a different card.

*Note: The “Add funds ” label indicates the amount is required. Downloads/payments use your browser’s default settings (e.g., default download location for invoices)